How much will our reports cost in Docview.us.com?
It is all very simple. We add a convenience fee to the amount your agency wishes
to be reimbursed for each report. Our fee helps offset our costs for hosting the
data, indexing your data, handling the billing, and providing customer service for
Frequently Asked Questions
Do we still maintain
all the revenue from our accident reports?
Yes. We reimburse your agency your normal counter fee for all of your reports that
are purchased through Docview.us.com. You will lose none of your revenue.
How often do you pay us?
We will send your department a check on the 15th of each month for reports that
were purchased from your agency in the previous month.
Can citizens still purchase reports in person paying the normal fee?
Yes. If a citizen chooses to request reports in person, you can still service those
requests at your normal fee. Your records department staff can even use Docview.us.com's
site to find and print the report being requested.
My council ordinance only allows for me to charge a set fee, yet you charge and
additional convenience fee. Do I need to change the ordinance?
No. You will still raceive your set fee for each report from Docview.us.com. You
can also continue to sell accident reports to citizens at the front counter using
Docview.us.com and charge the citizen your standard fee.
How fast will my reports show up after we complete and approve them?
Electronic reports are made available immediately on Docview.us.com. Paper reports
that are scanned, faxed or electronically sent to Docview.us.com are indexed by
our staff and will be ready the same day. Some companies will require you to index
your own data. We do the indexing work for you.
How do you make sure my reports are always accounted for?
Docview.us.com has implemented a powerful Validation System that tracks every report
as it securely moves through our preparation process. From the moment your reports
are completed, they are encrypted and monitored for safe delivery. We monitor how
long it takes to get through our Validation System and then to the main web server.
My agency gets FOIA
requests from attorneys wanting a copy of all injury accidents. Does Docview.us.com
service these requests?
Yes. Docview.us.com can index the injury codes from your accident reports. We created
a special search tool for attorneys so they can purchase injury accidents from your
agency. Servicing legal firms is completely your decision and is not activated until
you instruct us to do so.
My agency files private property accident reports. Can Docview.us.com take these
types of reports as well?
Yes. Your private property reports will go into the same system as your standard
Can we monitor the activity with our reports?
Yes. Docview.us.com is built using a powerful document management system. We provide
you with an Administrative report to show you how many reports you have uploaded,
what users and citizens have purchased it, and how much revenue you are accumulating
from selling reports.
Our road commission sometimes needs copies of our accident reports. Does Docview.us.com
service them too?
Yes. We will provide your road commission department with free access to your reports.
Docview.us.com uses Secure Socket Layer (SSL) technology with 128-bit encryption.
This technology protects your data from being seen by unwanted eyes during transmission.
All Docview.us.com servers are placed behind powerful firewall technology configured
to provide minimum access and maximum protection. In addition, powerful port scanning
tools are in place to make sure that these measures are always operating at maximum
Our advanced logging system monitors and records every action taken within Docview.us.com.
This system not only ensures that your agency is paid for every report viewed, but
it also helps us make sure that the site security perimeter is never breached. In
addition to denying access to unauthorized visitors, Docview.us.com security personnel
are notified of any questionable activity.
Docview.us.com monitors each user and notifies our security personnel when a user
views a large number of reports within a 24-hour period of time. This allows us
to quickly assess the user's intentions and shut down their account if necessary.
Physical Security is a priority. Being houses at leading collocation facilities,
Docview.us.com servers are under constant supervision. 24 hour video surveillance,
biometric hand scanners, secured equipment cabinets, climate control, fire suppression,
and diesel generator backup systems mean that Docview.us.com servers are not only
secure, but will remain in operations, even in the worst conditions.
Docview.us.com sessions quickly expire after a period of inactivity. This ensures
that user sessions are not left idle for an unauthorized person to begin using.
Strict Password Rules
Strict password conventions are exercised, preventing users from choosing common
or easy words to figure out.
Failed Login Attempts
Docview.us.com diligently monitors login attempts and acts swiftly when consecutive
login attempt failures occur. This may be a user who forgot their password, but
it could also be a hacker trying to break in. When this occurs, Docview.us.com shuts
down login ability to the user and our security personnel are notified.
IP Address Monitoring
All activity within the Docview.us.com system is tracked by the originating IP address.
This IP address information can be used to not only disable user access, but also
track user activity within the Docview.us.com system.